Refund policy

Return Policy

All sales are final. Our company does not accept returns, exchanges, or refunds under any circumstances once a purchase has been completed. Please make sure to carefully review all product details before completing your purchase.

Damages and Issues
We recommend inspecting your order immediately upon receipt. If you receive a defective, damaged, or incorrect item, please contact us at batidodeplomo@gmail.com within 48 hours of receiving the item so we can evaluate the situation and provide an appropriate solution.

Exceptions
We do not accept returns or exchanges on any type of item, including perishable goods, customized or made-to-order items, personal care products, hazardous materials, flammable liquids, gases, gift cards, or sale items.

Exchanges
We do not offer exchanges. All sales are final, so we encourage you to carefully verify the product information before making your purchase.

European Union Cooling-Off Period
While EU law generally grants a 14-day cancellation right, by making a purchase in our store, you explicitly waive this right due to the nature of our commercial policy. Therefore, all sales made to countries within the European Union are also considered final.

Refunds
We do not offer refunds. All sales are final. Please contact us only if there is a problem related to damage or errors with your order within the time frame mentioned above.

Contact
For any questions related to our return policy, please contact us at legal@elultimooo.com.