Shipping policy

Shipping Policy

Order Processing:

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Shipping Rates and Delivery Estimates:

Shipping rates and delivery times vary based on the item purchased, delivery destination, and shipping method selected at checkout. The exact shipping cost and estimated delivery timeframe will be displayed at checkout before payment is confirmed.

International Shipping:

We offer international shipping. Shipping charges for international orders will be calculated and displayed at checkout based on the destination country and selected shipping method.

Your order may be subject to import duties, customs fees, or taxes (including VAT), imposed by your country. Any additional charges for customs clearance are your responsibility as we have no control over these fees and cannot predict their amount.

Shipment Confirmation and Order Tracking:

You will receive a shipment confirmation email with tracking information when your order has shipped. Please allow up to 24 hours for the tracking information to become available.

Damages:

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our customer support team directly to file a claim.

Please save all packaging material and damaged goods before filing a claim.

Contact Us:

If you have any questions regarding your order or shipment status, please contact our support team at admin@elultimooo.com.